Listening & Communication Skills

Listening Skills for Leaders. Listening is the number one leadership skill, and is obviously critical to the ability for a supervisor/manager to actually implement in the operational environment. Whenever employee surveys are taken, communication is always the number one concern and there are four types of communication in the work environment: Speaking, Reading, Writing, Listening and the average manager spends 30% in speaking, 16% in reading, 9% in writing, and 45% in listening.

It is the key skill for building teams, gaining performance, and addressing conflict yet it’s the skill most supervisors/managers have not received any formal training or feedback on — most have received little or no formal feedback on their listening approach or how to understand how others listen and take in critical information.

We will identify the communication process, explore different communication styles, barriers to listening, and create an action plan for each participant to improve listening skills.